iGeeks

March 24th, 2004

Instant Messaging at Work

“Those that have been using IM for a while know there?s a separate set of rules for instant messaging. And it?s pretty easy to spot those that are new to it by the way they use it. So how should IM be used in businesses?”
The article further quoted, “More and more businesses are beginning to see the use of instant messaging (IM) as an interesting - if not compelling - way to make their organizations more responsive and effective. By using IM, particularly its presence-awareness features, companies can significantly reduce the time it takes to deal with customer issues, sometimes resolving them in real time. Effective use of IM can also eliminate much of the internal churning (emails, voice mails, walks past someone?s office) it takes for one employee to get information and assistance from another. And for many companies, IM provides a direct mode of communications with their customers - a mode that enables far closer relationships than we?ve seen since electronic communications became the norm.”
Read the article here.
Via : John Dowdell

Brajeshwar